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We accept major credit cards and debit cards (plus Apple/Google Pay if available in your region).

We use encryption, secure checkout providers, and other reasonable safeguards to protect your information. We do share data with trusted service providers where needed to run Figtional, such as payment, printing, shipping, analytics, and support partners, as explained in our Privacy Policy.

We value your feedback! Use our contact form to share suggestions, report issues, or let us know about your experience. Your input helps us improve our platform continuously.

Because each book is custom-made and highly personalised, returns and refunds are generally not available once production has begun. If you need to cancel or correct an order, contact us as soon as possible and we'll try to help before printing starts. If your book arrives damaged or there's a production error on our side, we'll make it right.

Once your order ships, you will receive a confirmation email with tracking information.

If you notice a mistake right after ordering, please reach out to us immediately. We can usually update your address before the package ships. If it has already left our facility, you may need to contact the courier directly.